Sunday, 29 January 2012

X9 / X10 Passenger Survey Results - New Vehicles Ordered

PASSENGERS who responded to consultation from bus operator Go North East about improvements to the Tyne-Tees Express X9/X10 service are to be rewarded with new vehicles. New Volvo B9TL Wright Eclipse Gemini's have been ordered.and will be introduced this summer as a direct result of the public consultation hosted by the bus operator. The order will represent an investment of £1.1 million by Go North East. 

X9/10 Survey Results (click to enlarge)
Martin Harris, Commercial Director of Go North East, said: “We’ve been looking at ways to better meet customers’ needs and we’re pleased that hundreds of people took the time to contact us. The results are reflected in the changes we will be making.
Go North East have have an impressive record of consulting with passengers and local authorities and even have a special section of their website displaying survey results.
http://www.simplygo.com/customer-consultation/

Go North East recently introduced Volvo B9TL's with Wright Eclipse Gemini bodywork into their fleet for the Red Arrows routes. (see above and below) and they have become a popular vehicle within the fleet 
 The X9/10 is currently operated by Volvo B7TL, Wright Eclipse Gemini with H45/29F seating (see below) but the buses cannot carry out a full days working without refuelling. They now have reached high mileages and are becoming unreliable. Although the current B7TL's are quiet, warm and comfortable on the upper deck, the new  B9TL's will be welcomed by passengers as well as operating and maintenance staff.

David Gambles

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