The Campaign for Better Transport and the Department for Transport (DfT) have put together a guide - Passengers Guide to Franchising, which is a new, simple and effective guide to rail franchising answering some of the questions most frequently asked by passengers and which will help to explain how the franchising process works.
“Passengers are the most important part of the railway network and
they need to understand that they can have their say and make a valuable
contribution to the franchising process.
"When a franchise is up for renewal it is important passengers know
they can make suggestions on improvements in areas that really matter to
them, such as services, fares and stations and which in turn will be of
real benefit to all rail users.
Campaign for Better Transport is
the UK's leading authority on sustainable transport. They champion
transport solutions that improve people's lives and reduce environmental
damage. Their campaigns push innovative, practical policies at local and
national levels. Campaign for Better Transport Charitable Trust is a
registered charity (1101929)