European passenger transport group Arriva has published a review of its performance in the 12 months to 31 December 2015.
|Group results (€m)||
- Another year of revenue and EBITDA ** growth
- Acquisitions and contract wins providing a platform for further growth in UK and mainland European markets
- Awarded the Northern rail franchise in the UK – promising substantial investment in new rolling stock and additional services
- Appointment of new chief executive, Manfred Rudhart
- Provided innovative connected mobility solutions by embracing new markets and adapting quickly to emerging technology
- Ambitious environmental and fuel-saving targets set through an innovative sustainability programme
- An improved employee satisfaction score with 86 per cent of all 55,000 employees proud to work for Arriva
“Arriva’s proven strategy continues to be successful, as highlighted by another positive year of EBITDA and revenue growth.
“In our UK Trains business we were delighted to be awarded the Northern rail franchise last December. We are ready to begin the contract on April 1 and start our journey to deliver a step-change in quality for customers.
“In UK Bus we have strengthened our senior management team, helping to deliver benefits for customers through meaningful partnerships with local authorities, innovative ticketing solutions, and the latest smartphone technology.
|Arriva has been awarded contract to run the London Overground|
“Overall we can look back on a positive 2015 which provided further foundations for us to become a bigger, better Arriva in the future. We are well positioned as a respected mobility partner that is prepared to innovate, enter new and liberalising markets, and invest for its people, its partners, and its customers.”
2015 key highlights
Growth and investment
- A successful, innovative bid for the Northern rail franchise with substantial investment in rolling stock, stations and ticketing, and a commitment to increase service levels by 37 per cent by 2019
- The launch of the first new rail link between a major British city and London in over 100 years with Chiltern Railways beginning a new service from Oxford Parkway
- A continued major investment into the UK Bus fleet with a restructured and refocussed management team
- Arriva Netherlands awarded a four-year €143 million contract to operate buses in south east Friesland
- Arriva Denmark awarded a €163 million, 10-year bus contract in Copenhagen
- Significant acquisitions in Slovenia and Slovakia and new contracts in Serbia and the Czech Republic, further strengthening Arriva’s position in eastern Europe.
- High levels of customer satisfaction across the UK and mainland Europe
- Grand Central placed as the UK’s second highest-rated long distance train operator for customer satisfaction with 93 per cent of passengers satisfied
- Regional UK Bus rated the joint highest national operator with a customer satisfaction rating of 89 per cent and ranked highest for punctuality of services
- Arriva Italy successfully delivering an €11 million contract as the people mobility partner for Expo Milano
- Arriva Denmark launched the world’s first integrated electric car sharing scheme in Copenhagen in partnership with DriveNow – seeing 400 BMW i3 electric cars operating in the country’s capital
- Supported by improved functionality, Arriva’s integrated UK Bus mobile app has reached almost 800,000 downloads – averaging around 1,000 downloads each day
- UK Trains launched a new partnership with telecoms provider EE to enhance on-board mobile and wifi coverage
- UK Trains voted Rail Business of the Year in the Rail Business Awards and Chiltern Railways voted Best Train Operator in the first ever Independent Travel Awards
- Launched Arriva’s new Destination Green initiative which commits to significant goals and employee pledges – including a 30 per cent reduction in annual direct carbon emissions by 2020
- More than 9,000 Arriva buses now equipped with driver-assistance systems and 2,000 with the Econospeed fuel-saving system, developed by Arriva-owned Zeta Automotive
- Arriva Netherlands launching the country’s first CO2-free bus service through renewable energy
- Fifty two electric buses are now operating across the group’s UK and mainland European operations. Arriva London is operating the capital’s first all-electric vehicle bus route
- Arriva becoming a main sponsor for the Sunderland-based Beacon of Light project. The investment will see Arriva helping to boost skills, training and employment opportunities through the ‘Arriva World of Work’ development at the city’s Stadium of Light
- Results of the 2014 Employee Survey were released in February 2015 - showing an improved overall employee satisfaction score with 86 per cent of all 55,000 employees proud to work for Arriva
- Seventy four graduates entered the Arriva Graduate Programme between 2012 and 2016 - 88 per cent have remained within Arriva
** EBITDA - Earnings before interest, taxes, depreciation and amortization is an indicator of a company's financial performance. It is essentially net income with interest, taxes, depreciation, and amortization added back to it, and can be used to analyze and compare profitability between companies and industries because it eliminates the effects of financing and accounting decisions.