Bus passengers can now claim back the cost of a taxi if their service is more than 20 minutes late.
That’s the pledge of bosses of three firms behind a new customer service drive, dubbed Bus 18.
West Yorkshire’s major bus operators Arriva Yorkshire, First
West Yorkshire and Transdev have said passengers who are unhappy with
their bus journey can claim back a free travel voucher.
can also now call a taxi and claim the cost back if their last bus
doesn’t arrive within 20 minutes of the scheduled time.
The bus firms have also pledged to invest in more eco-friendly vehicles.
West Yorkshire Combined Authority chairman Clr Keith Wakefield said:
“Last year’s countywide consultation showed that people had a number of
concerns about local buses, including their punctuality and reliability,
levels of customer care, changes to routes and timetables,
value-for-money and ticketing.
“I am pleased to see commitments to overcome these issues,
combating the costs of congestion on our local economy and improving
local air quality being made through Bus 18.”
Hornby, chief executive officer at Transdev said: “This is a fresh
opportunity for us and our fellow operators to improve the local bus
system with a range of important and effective quick wins, which will
make bus travel better for the people of West Yorkshire, and should
enable further growth in our local economy.”