It is 10:20 precisely and the driver for the 10:20 X17 from Chesterfield to Sheffield has strolled across to his bus. Even though there were few cash fares to collect it was 10:23 before the bus departed. On my return journey I arrived in Chesterfield at 18:30 expecting to see trent barton's Red Arrow disappearing round the corner but no, the bus hadn't even pulled onto the stand. It also left three minutes late and arrived in Ripley seven minutes late. Had I paid a cash fare, would have been eligable for a refund?
In response to the comment, I find it difficult to believe that drivers are not allowed time to collect fares, particularly on double deckers. If this is not the case then late departures are inevitable which will lead to customer complaints.