Saturday 28 January 2012

East Midlands Trains Passengers Very Satisfied

East Midlands Trains passengers continue to be very satisfied with their service, according to the latest independent survey released on 26 January 2012 by national transport watchdog, Passenger Focus.
The survey, carried out in Autumn 2011, shows that an impressive 87% of passengers are satisfied with their service.

David Horne, Managing Director for East Midlands Trains, said: “We’re really pleased with the latest set of satisfaction scores, which are a clear demonstration that our investment to improve our stations and trains is continuing to make a difference to passengers.
“However, we remain focused on delivering further improvements to the service we offer to ensure that satisfaction amongst our passengers continues to grow.”
East Midlands Trains continues to be one of the most punctual train operators in the country, according to the latest performance figures issued by Network Rail.  The performance figures, which cover the four-week period ending 7 January 2012, show that trains operated by East Midlands Trains recorded a punctuality figure of 92.5%.  The latest figures also signify a further improvement on East Midlands Trains’ moving annual average (MAA), which is now 93.2%.  This represents the best ever MAA figure for East Midlands Trains, and it is significantly higher than the national moving annual average figure of 91.6%.