Rail operators axe designated areas because they 'cause rows between passengers'
- Cross Country is scrapping quiet carriages on long distance routes
- First Great Western are also converting quiet first class carriages
- Staff finding it difficult to mediate between customers in the carriages
They have been a godsend for passengers who crave a peaceful journey – as well as commuters who need to work on the go.
But train operators are axing ‘quiet carriages’ – because they are apparently causing rows among passengers.
are said to be finding it difficult to mediate between customers when
the tranquil haven is spoiled by those who insist on using noisy
gadgets, talking loudly, singing or drinking alcohol.
Despite some train operators axing quiet carriages, South West Trains are unaffected by the move
Bosses will now just ask fellow travellers to be nicer to each other – a move that has been described as a victory for yobs.
operator CrossCountry is scrapping quiet carriages on long distance
routes, while First Great Western is converting first class quiet
carriages to standard class on its high-speed lines.
customer Brian McGlone, from Edinburgh, claims he was told that quiet
coaches were creating ‘confrontational situations’.
McGlone, who was travelling on the Glasgow to Penzance route on
Thursday, added: ‘I asked the ticket collector, who told me that they
had scrapped the quiet coach because staff were finding it difficult to
mediate between the drunken yobs and the passengers. It’s a defeat for
seen potential for conflict before. Very often you get people coming
into the quiet carriage and making noise, playing music and drinking
feel it’s a victory for the train yobs. There are other carriages they
could go to. They should respect that people have booked the quiet
train operator will now use a mixture of announcements and signs to
foster consideration. Richard Gibson, from CrossCountry, said quiet
carriages weren’t an ‘antidote’ to antisocial behaviour, but added:
‘Modern technology has improved to the point that you don’t have to
shout any more to be heard and people are communicating in different
‘Headphones for games and phones are much better, they don’t emit the noise they used to.
an entire carriage as a quiet coach doesn’t seem to be as relevant any
more. We’re not saying you can’t use a phone or listen to music but to
think of other people there and act responsibly.’
Great Western said it is removing quiet carriage status on one coach to
increase capacity on its high-speed routes and denied that passenger
conflict was behind the decision.
However, first class carriages are to get a revamp, including glass screens to create a quieter and ‘more ambient’ environment.
East Coast trains and Virgin said there were no plans to alter quiet coaches on their services.