Thursday, 5 February 2015


The King's Lynn Transport Interchange project is a £1.6 million project led by the Borough Council of King's Lynn & West Norfolk in partnership with Norfolk County Council.

Construction work on the scheme to revamp the bus station and improve the links between the bus station and the railway station and commenced on Tuesday 6th January, 2015. 

The scheme will improve pedestrian flow between the two key transport interchanges and provide enhanced passenger waiting facilities and information.

Project Background

The bus station is located to the east of the main town centre, with direct pedestrian links through to St Dominic’s Square in the Vancouver Quarter, Vancouver car park and the Rail Station. The bus station serves approximately 13,000 passengers per day which is set to increase.

Extensive consultation with users of the area and key stakeholders took place between December 2013 - July 2014 to develop the scheme. The results of the consultation is available to download on the right of this page and has informed the final scheme which is to be constructed.

The scheme aims to;

  • Improve the public realm and appearance at these key points of arrival
  • Strengthen the pedestrian links from the rail station, through to the bus station and Vancouver Quarter
  • Improve bus station facilities and travel information, including combined rail/bus travel information for the benefit of passengers, users and visitors.

Project Funding

The Borough Council received £1m of Section 106 capital funding from Sainsbury’s PLC and Tesco Stores Ltd to improve the bus station and pedestrian links to King’s Lynn Rail Station. 

A further contribution of £600,000 coming from Norfolk County Council and the Borough Council has been secured to implement a comprehensive scheme. 

The project consists of a range of improvements designed to mitigate the impact of out-of-town retail developments by providing attractive and accessible gateways and arrival points into King's Lynn's town centre.

The Final Scheme

A final layout plan of the area has been developed and includes the following features;
  • New 'herringbone' layout for bus departure bays to make it easier for passengers to access the buses. The new layout will provide 7 bus departure bays, 2 arrival bays and a dedicated coach collection/drop off bay
  • Provision of 'real time' travel information at departure bays so passengers can plan their journey with greater accuracy
  • Increased public space around public area to relieve congestion at peak times
  • Installation of a feature canopy to improve shelter and waiting areas for passengers
  • New street furniture
  • Refurbishment of the Bus Station Information Office and Public Toilets to provide modern public conveniences and improved travel and visitor information
  • Designated vehicle drop off/collection/loading bay on Old Market Street & Albion Street
  • New north-bound exit for north-bound bus services
  • Widened footpaths and improved crossings at Old Market Street
  • Reduce number of lanes on Railway Road from 3 to 2 to improve bus movements into Old Market Street
  • Waterloo Street  will be access only to vehicles with widened paths/shared surface to improve the pedestrian route from the rail station 
  • Improved bus lay by at Rail Station (subject to final approval by Network Rail)
  • Relocated taxi rank to within Vancouver car park
  • Relocation of West Norfolk Community Transport to the St James Multi Storey car park to create a hub for disability services with the Shopmobility from 5th January 2015.
The timetable for the refurbishment can be found on King's Lynn & West Norfolk Borough Council website by clicking