Passenger Guide to Rail Franchising

The Campaign for Better Transport and the Department for Transport (DfT) have put together a guide - Passengers Guide to Franchising, which is a new, simple and effective guide to rail franchising answering some of the questions most frequently asked by passengers and which will help to explain how the franchising process works.

Martin Abrams, Public Transport Campaigner, Campaign for Better Transport said:
“Passengers are the most important part of the railway network and they need to understand that they can have their say and make a valuable contribution to the franchising process.
"When a franchise is up for renewal it is important passengers know they can make suggestions on improvements in areas that really matter to them, such as services, fares and stations and which in turn will be of real benefit to all rail users.

"More franchises will be awarded over the coming years and the guide will give passengers a real insight into the decision making process of the DfT when awarding a franchise to a new or existing Train Operator, improving transparency and boosting passenger confidence.”

Campaign for Better Transport is the UK's leading authority on sustainable transport. They champion transport solutions that improve people's lives and reduce environmental damage. Their campaigns push innovative, practical policies at local and national levels. Campaign for Better Transport Charitable Trust is a registered charity (1101929)