After public pressure, and the intervention Irvine's MSP, Stagecoach says they have reinstated use of unofficial bus stops for the 23 service.
Due to complaints received by the Strathclyde Partnership
for Transport (SPT), Stagecoach said they have had to abandon using the
A spokeswoman for Stagecoach said: "We have liaised with SPT
over the past few days and are pleased to be able to advise that from
today, April 12, temporary stops will be installed at several locations
on Paterson Avenue and Livingstone Terrace with permanent facilities to
"This will mean that our services will be able to serve
these stops from today, offering additional recognised bus stops in safe
places in the area, and we can remain compliant with the legislation of
only serving recognised bus stops in accordance with our live
Blind resident Craig Happell, who lives in Paterson Avenue,
used to walk with his guide dog to a layby next to his house to catch
the number 23 bus into Irvine Town Centre, said: "This has been a bus
stop for over 20 years and as I am registered blind has proved a great
asset in making it easier to get into town in particular in Winter and
"Both the bus stop outside 11 Paterson Avenue and outside
the Coach and Horses, Dickson Drive are completely unsuitable for
"In particular the distance from the Coach and Horses, Dickson Drive and my home.
After receiving numerous complaints Cunninghame South MSP Ruth Maguire gave her backing to bus-users.
Ruth has written to the Chief executive of Strathclyde
Partnership for Transport (SPT), Gordon Maclennan, to make him aware of
the difficulties caused by these changes
Ruth Maguire said: "The changes in service of the Number 23
bus are clearly having a negative impact on residents who rely on it,
and risk leaving people faced with expensive taxi bills or dependent on
family and friends to go about their daily lives.
"It also risks exacerbating the problem of social isolation – already a major concern for the local health services."
Stagecoach previously said: "Our drivers have been using the
layby in Paterson Avenue as an unofficial stop for some time now.
However, it is not a recognised bus stop and never has been. Following
complaints to SPT, they have advised that only recognised bus stops
should be used, in accordance with the live registered route of service
"We continue to serve the official bus stop at 11 Paterson
Avenue. However, we are sorry to hear of this customer's concerns and
understand that this change will result in him having to travel slightly
further to the nearest bus stop. We are happy to meet with the customer
involved to discuss his concerns and hopefully provide reassurance
about his future travel with us."