Sunday 9 December 2018

Stagecoach Now Offers Contactless Payments on Every UK Vehicle

  • Stagecoach is now offering contactless payments on every single one of its vehicles across the UK, following a multi-million pound investment for customers.

  • (L-R) Douglas Robertson, Commercial Director for Stagecoach East Scotland - David Frenz, Operations Director for Stagecoach East Scotland - Michael Matheson, Cabinet Secretary for Transport, Infrastructure and Connectivity - Jon Oakey, Acting Managing Director for Stagecoach East Scotland
  • Millions of Stagecoach passengers now have access to contactless bus travel after the company completed the roll-out of the technology which now covers 7,400 vehicles operating within Stagecoach’s regional bus businesses in Scotland, England and Wales.

    The Stagecoach scheme is the single largest contactless merchant in Europe, after Transport for London.

  • During Stagecoach’s company-wide rollout of the technology, more than 100 depots were completed during the past 100 weeks, following an initial pilot. It includes all Stagecoach regional companies across the UK as well as coach operator Scottish Citylink.

(L-R) Michael Matheson, Cabinet Secretary for Transport, Infrastructure and Connectivity and Jon Oakey, Acting Managing Director for Stagecoach East Scotland
Friday 6 December marked the completion of the scheme as contactless was launched across Stagecoach East Scotland by Scottish Cabinet Secretary for Transport, Infrastructure and Connectivity, Michael Matheson.

Welcoming the technology, he said: “Additional smart contactless payment means that more people can choose bus as their sustainable form of transport, knowing that this modern and easy option for buying tickets is now available.

“Contactless payment has quickly become a standard method of payment for many people and this investment by Stagecoach provides a simple and more convenient payment method for customers.

By completing this national roll out to transition to contactless payment, I’m pleased to see Stagecoach making it even easier for people to travel, whether purchasing on the bus, through an application or via tickets on their smartcard.”

The £12million Stagecoach programme allows all passengers to pay for their travel with a contactless credit or debit card, as well as Apple Pay and Google Pay devices.

Contactless technology – which involves customers using their debit or credit card, or any other contactless device, to make a tap and go payment rather than a pin number – was introduced in the UK in 2007. Figures show that almost two-thirds (63%) of people in the UK now use contactless payments.

Already around a fifth of all on-bus Stagecoach transactions are being made using contactless payments, with some companies reporting up to 40% of on-bus transactions being made with the technology.

Stagecoach UK Bus Managing Director for England and Wales, Mark Threapleton said: “We have the largest transit contactless payments scheme outside London, with hundreds of thousands of payments being made using contactless technology on our buses every week and the number of transactions continuing to grow.

“Along with traditional cash payments, our StagecoachSmart card and mobile ticketing through our Stagecoach Bus smartphone app, we are giving customers choice about how they want to buy their travel and making it even easier and more convenient to travel by bus. We now look forward to exploring the other ticketing options that this technology will allow us to deliver in the future for our passengers.”

Stagecoach also offers the Stagecoach Bus’ smartphone app which provides customers with journey planning, next-stop information and live bus tracking, and enables people to buy and download bus tickets straight to their mobile phone.

In addition, smart ticketing at all Stagecoach regional companies with more than two million StagecoachSmart cards in circulation and more than 330million smart transactions every year.


  • 7,400 vehicles outside London now equipped with tap and go payment technology
  • Stagecoach is single largest contactless transit merchant in Europe, outside London
  • Company-wide scheme roll-out included more than 100 depots completed in 100 weeks
  • East Scotland contactless scheme launched on 6 December by Scottish Cabinet Secretary for Transport, Infrastructure and Connectivity, Michael Matheson


A recent visit to Derby city centre on a rather murky misty day, produced a selection of buses from the local operators in not ideal conditions. However, they illustrate that photographic results can be mixed, as shown in the two albums, which can now be viewed by clicking  here  and  here