Wednesday, 3 June 2020

First Bus Announces app Update to Live-track bus capacity


First Bus is launching an update to its mobile app that will enable customers across the UK to live track not only the location of their next bus but also its available capacity, as the operator continues to develop ways to help customers social distance on board its fleet.

First Bus will be the first major bus operator to roll out live capacity tracking. This reduces uncertainty for customers and allows them to make informed decisions about their essential journeys. 

Going live this week, the app update will show customers a bus icon on a map depicting the live location and available capacity of each vehicle in the vicinity. This new functionality will provide customers with the information they need as the bus approaches.





The innovation has been made possible by First Bus’s new passenger counting functionality, announced at the end of May. Data from this system feeds directly to the First Bus app in real time. This app update coincides with First Bus doubling the number of buses operating across England from Monday 1 June, with support from UK Government. The operator expects to be able to increase service levels across its networks in Scotland and Wales in coming weeks.



With social distancing guidance being observed at the same time as lockdown restrictions are being relaxed, this additional capacity will allow customers to travel in comfort and safety. To further support social distancing, and in addition to passenger counting, seats on each bus are now clearly marked indicating where customers should sit.

First Bus continues to encourage cashless payments, and use of the App to purchase mTickets, to reduce the need for contact between customers and drivers.






Giles Fearnley, Managing Director of First Bus said “We are really proud to have been able to fast-track this technology to ensure safe, informed travel during these difficult times. Our buses provide an essential service for our customers and we are doing all we can to support them.”

This latest update from First Bus forms part of its ongoing work to improve the customer experience.




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